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You can’t understand, manage, or improve what you don’t measure
While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.
Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge.
Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.
- Sales Rank: #1416476 in Books
- Brand: Brand: Productivity Press
- Published on: 2009-06-16
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .30" w x 5.90" l, .40 pounds
- Binding: Paperback
- 102 pages
- Used Book in Good Condition
About the Author
Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.
Most helpful customer reviews
79 of 84 people found the following review helpful.
The data-dictionary of Performance Measurement !
By Rob Van Rensbergen
This booklet is a real diamond for business-analists preparing to start up a "Balanced Scorecard"-application. It gives a clear view of the bricks that put together a 'balanced' set of performance measures. It even gives an overview of what and how performance can be measured. The cause and effect relationships between measures, the classes of measures and the hierarchies that exists between them. Then the process of collecting the measures, and the difficulties encountered with it are clearly explained.You also get a catalogue of presentations to succesfully visualise your performance indicators at the most comprehensive way. At last some useful tips to put a Balanced Scorecard system together and you are ready setting up your performance measurement system
31 of 33 people found the following review helpful.
Weak Content
By B Powell
Unlike other reviews, I am disappointed with this book which I bought based on the hype of other reviewers! ... And the writing style is cheesy, spouting-off some loosely defined quality terms in attempt to add some technical merit to subject matter. Having read the book (forced myself to stay the course), I can honestly say I took-away nothing of value.
Skip the book. ...
21 of 27 people found the following review helpful.
The Basics of Performance Measurement
By A Customer
This book serves as the perfect introduction to the core aspects of performance measurement. In clear and in simple english it describes various types of performance measurements providing you the ground floor understanding of how get from point A to point B. The book contains examples of many types of performance measurements and charts. It also explains how to create effective performance measures. The five-step method for developing a performance measurement system is very helpful as a starting point for organizations implementing new beginnings.
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